Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Information we may collect about you

We may collect and process the following information about you:

• Personal information you provide us when you subscribe to our email newsletters; phone the restaurant with a question or to make a booking; book a table online or in person; post on our social media; enter a competition, promotion or survey; contact us with feedback; buy a gift voucher in person or online; apply for a job with us; or report a problem with our Site. Such information may include your name, address, birthday, e-mail address, phone number, financial and credit card information, personal description and photograph.
• Information we automatically collect when you visit the Site, such as technical information including traffic data, location data and other communication data.
• Information we receive from other sources, for example if you use third-party reservation widgets on our Site to make a reservation.

Social media messaging

If you contact us using Facebook Messenger, Instagram or Twitter we receive your basic account information that you publicly share (first name, last name, gender, location, profile picture, time zone). We may use this information to respond to your message. We do not keep this information longer than necessary (generally one week). We do not combine it with data collected on this Site.

Your payment card details

Payment processing services are facilitated by Stripe Payments Europe Ltd and provided by third parties including Toggle and Opentable. The Site transfers payment details directly from these suppliers to the venue’s point of sale system. Your card details are securely stored by PCI compliant third-party payment providers. Your CSC/CVV number is not stored and must be entered each time you use a card for authentication.

Your venue visits

We may collect point of sale data relating to your visits, including the name and location of the venue, time and date of your booking, food and drink purchased, the value of your transactions, payment data, and any feedback you provide. We may use this data to improve your experience, send marketing communications (with your permission), and for analysis purposes.

Cookies

We use cookies to temporarily remember your location and device type to provide you with a better user experience. These cookies are completely safe and secure and will never contain any sensitive information. None of the cookies used on our websites collect personally identifiable information about you.

You can control how your web browser deals with cookies by changing your browser settings. Visit www.aboutcookies.org for guidance on managing cookies across all major browsers.

Disclosure of your data

We may share your information with selected third parties including:

• Analytics and search engine providers that assist in the improvement and optimisation of the Site.
• A third party in the event we or substantially all of our assets are acquired.
• Law enforcement or other authorities where we are under a duty to disclose your personal information.

Marketing communications

If you have consented to receiving email updates from In Paella Ltd (Arros QD), we may contact you about offers, events and services we think may interest you. You can unsubscribe at any time by following the unsubscribe link in any marketing email, or by emailing marketing@arrosqd.com.

Third party websites

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Storage of your data

In Paella Ltd employs a wide variety of security measures to back up, protect and manage your data. We undertake to secure your data as much as possible using up-to-date technology and robust policies and processes.

CCTV

To ensure your safety and for the prevention and detection of crime, CCTV is in operation during your visit. If requested to provide CCTV images by police or any other government authority investigating suspected illegal activities, we are obliged to do so.

Access to your data

To request access to your personal information, or if you are concerned that any information we hold about you is incorrect, please email marketing@arrosqd.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Contact

Questions, comments and requests regarding this privacy policy should be addressed to marketing@arrosqd.com.

In Paella Ltd is registered in England, Reg No. 10194767. Registered address: Second Floor Windsor House, 40/41 Great Castle Street, London, United Kingdom, W1W 8LU.